Terms and Conditions

Last Updated: January 21, 2026

1. Acceptance of Terms

Welcome to hancockandsonsbuilders.co.uk (the "Website"). By accessing or using this Website, you agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree with any part of these Terms, you must not use the Website. These Terms apply to all users, including visitors and those submitting inquiries or requesting quotes.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use after changes constitutes acceptance of the revised Terms. Review these Terms periodically.

3. Eligibility

You must be at least 18 years of age to use this Website and submit inquiries or requests for quotes. By using the Website, you represent that you meet this requirement and have the legal capacity to agree to these Terms.

4. User Accounts

This Website does not currently require user accounts. If accounts are introduced in the future, you will be responsible for maintaining the confidentiality of credentials and all activities under your account.

5. User Conduct

You agree to use the Website only for lawful purposes. You shall not:

• Violate any applicable laws or regulations.
• Interfere with or disrupt the Website or its systems.
• Attempt unauthorized access to any part of the Website.
• Transmit unlawful, defamatory, obscene, or objectionable content.
• Use automated means (e.g., bots, scrapers) to access or collect data without our permission.

6. Inquiries, Quotes, and Services

• Information on the Website is for general guidance only and does not constitute an offer to provide services.
• Submitting a contact or quote form creates no binding contract. Quotes are estimates only, valid for 30 days unless stated otherwise, and subject to site survey, materials availability, and final agreement.
• Any contract for building, maintenance, or construction services will be formed separately (e.g., via written quotation acceptance, contract documents) and governed by specific project terms provided at that time.
• We may use details you provide to contact you regarding your inquiry.

7. Intellectual Property

All content on the Website (text, images, logos, designs) is owned by Hancock & Sons Builders or its licensors and protected by copyright, trademark, and other laws. You may not reproduce, modify, distribute, or create derivative works without our prior written consent.

By submitting content (e.g., project photos or descriptions via forms), you grant us a non-exclusive, royalty-free license to use it for providing quotes or services.

8. Third-Party Services and Data Sharing

We may use trusted third-party providers (e.g., web hosting, email, analytics) under UK GDPR-compliant agreements. We do not sell personal data. Data may be shared:

• With subcontractors/suppliers for project delivery (with your consent or as necessary).
• To comply with legal obligations (e.g., health & safety, insurance).
• In mergers, acquisitions, or business transfers.

9. Data Security

We implement appropriate measures (e.g., encryption, access controls) to protect data. However, no system is 100% secure. In a data breach, we will notify affected individuals and authorities as required by law.

10. Data Retention

Personal data is retained only as necessary (e.g., inquiry data for up to 12 months if no project proceeds; client/project data for 6-7 years post-completion for legal/tax reasons), then deleted or anonymized.

11. Your Data Protection Rights

Under UK GDPR, you have rights including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent (where applicable). Contact us to exercise rights. We respond within one month. Complaints: Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint or +44 303 123 1113.

12. Children’s Privacy

Our Website and services are not directed at children under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it.

13. Cookies and Marketing

We may use cookies for functionality and analytics. See our Cookie Policy. We do not send marketing emails without consent; you can opt out anytime.

14. Third-Party Links

The Website may link to external sites. We are not responsible for their content, practices, or policies.

15. Privacy

Your use is governed by our Privacy Policy, detailing data collection, use, and protection.

16. Disclaimer of Warranties

The Website and content are provided "as is" without warranties. We do not guarantee uninterrupted, error-free access or virus-free content. Use at your own risk.

17. Limitation of Liability

To the fullest extent permitted by law, we (and our affiliates, officers, employees, or agents) shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including (without limitation) loss of profits, revenue, data, business opportunities, or anticipated savings, arising out of or in connection with your use of the Website or any services, even if advised of the possibility of such losses.

Subject to the above, our total liability to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) arising from or in connection with the Website or any related services shall be limited to the amount (if any) actually paid by you to us under any contract for services directly arising from your use of the Website.

Nothing in these Terms excludes or limits our liability for:

18. Indemnification

You agree to indemnify us against claims arising from your misuse of the Website or violation of these Terms.

19. Termination

We may suspend or terminate access for any reason, including breaches.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of England. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Force Majeure

We are not liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, strikes, supply issues).

22. Entire Agreement

These Terms, with the Privacy Policy and Cookie Policy, form the entire agreement.

23. Severability

Invalid provisions do not affect the remainder.